This report will look at the following areas:

• Consumer insights into where consumers shop for their food and drink, whether it be in physical stores, online, or a combination of both, and whether they feel satisfied with the service.
• The length of time that consumers have been shopping online.
• Insights into why consumers began shopping online for food and drink.
• Whether consumers shop online at the same retailer where they purchase products at a physical store or not.
• The actions that consumers take when they cannot get a good delivery slot from their preferred online delivery service provider.
• The reasons that some consumers only shop in physical stores.
• The motivations behind why consumers continue to shop for food and drink online.
• How attentive consumers are towards ingredient claims, health claims and brand names when shopping online for food and drink.
• Consumer trust around online shopping and insights into the kinds of products consumers seek out in store as opposed to online.
• The improvements that consumers would like to see in e-commerce outlets.
• The problems consumers face when navigating e-commerce websites and how brands can combat these issues.
• Consumer willingness around paying delivery charges and the cost of delivery charges.
• How willing consumers feel about paying a premium for delivery packaging that ensures that products reach them in optimal condition.
• How willing consumers feel about paying more to buy a product online compared to its price in physical stores.
• How quickly consumers expect delivery to take when ordering from online retailers.